1)Call our customer support number
(+971)-567-668 839 or contact us within 3 days from the day your order is delivered.
2)An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.
3)Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.
4)Once we receive your returned item, we will inspect it and process your refund.
Debit/Credit Card Customers
If you placed the order using a Debit/Credit card, we will refund the price of the item(s) returned to the same card. We will inform you once the payment has been processed from our end. However, please note that it may take an additional 7 – 14 working days for the amount to reflect on your bank statement.
Cash on Delivery
If you placed the order using Cash on Delivery (COD), we will issue you a return coupon equivalent to value of the item(s) you returned. The coupon will be redeemable at Madinasouq.com and you can use to order anything you like!